General & Door FAQs

General

Our products are supplied with a comprehensive warranty for your peace of mind. All timber frames and structural components carry a 20-year guarantee. Hardware and ironmongery are covered for 5 years, and all glass sealed units benefit from a 10-year warranty against failure or misting. This ensures every element of your installation is protected for the long term.

In many cases, like-for-like replacement does not require planning permission. However, consent may be needed if the property is listed, situated within a conservation area, if the design or size of an opening is being altered, or if a new opening is being created. We will advise you during the survey should any permissions be required and can assist with the process if needed.

Our products are designed to meet or exceed current energy-efficiency standards. Double glazing generally achieves U-values between 1.1 and 1.4 W/m²K, with triple glazing reaching as low as 0.9 W/m²K. Doors typically fall within a range of 1.0 to 1.4 W/m²K. High-performance glass, insulated frames and warm-edge technology contribute to excellent thermal performance throughout.

We manufacture in high-quality timber, suitable for both period and contemporary homes. Timber offers strong insulation and can be finished in any RAL colour or heritage shade to complement your property. The most appropriate choice will depend on your home’s architectural style and your maintenance preferences. We are happy to offer guidance during your consultation.

Initial Enquiry – Contact us to discuss your project or seek advice.

Free Survey – We conduct a brief survey and assess all relevant details to prepare an accurate quotation. A second, detailed survey is booked once the quotation has been approved, during which we take precise measurements.

Quotation – You will receive a clear, itemised proposal.

Manufacture – Your order is produced to your exact specifications within an agreed timeframe.

Installation – Carried out by experienced fitters with minimal disruption.

Quality Check – We inspect the installation to ensure everything meets our standards.

Aftercare – Ongoing support, maintenance guidance and full warranty cover.

Timber windows and doors typically require minimal maintenance, depending on exposure and use. We recommend occasional checks on seals, finishes and hardware to ensure smooth operation and long-term performance. Full care instructions are provided following installation.

Yes, we provide free, no-obligation site surveys. This enables us to offer accurate measurements, considered advice and an appropriately tailored quotation.

Doors

Our external doors are manufactured from high-quality laminated timber, selected for stability, durability and resistance to movement. We typically use engineered softwood or hardwood, depending on the project requirements. All doors can be finished in any RAL colour or heritage shade. Our finishing system is applied in controlled factory conditions to ensure excellent weather protection and long-term performance.

Our doors are designed to provide excellent thermal performance and to meet or exceed current energy standards. U-values generally fall between 1.0 and 1.4 W/m²K, depending on the specification. We offer a full range of glazing options, including double and triple glazing, laminated safety glass, acoustic glass, slimline glazing for heritage properties and solar-control glass. All glazing units are factory-sealed to ensure consistent quality and weather resistance.

Security is a key consideration in all of our door designs. We use high-quality multi-point locking systems or clients’ supplied systems, reinforced keeps and robust hinges to ensure secure operation. Laminated or toughened glass is available where additional protection is required. Hardware can be upgraded to meet enhanced security standards, offering further peace of mind without compromising the door's aesthetic.

Timber doors require straightforward maintenance to keep them in good condition. We recommend occasional checks to ensure that the finish, seals and hardware remain in good order. We provide clear guidance after installation to help you look after your door and ensure it performs well for many years.

Like-for-like replacement usually does not require planning permission. However, consent may be needed if the property is listed, located within a conservation area, if the design is being significantly altered or if a new opening is being formed. We will advise you during the survey and, if necessary, assist with any permissions required.

Our external doors come with a 15-year guarantee on the timber frame and structural components, a 5-year guarantee on hardware and ironmongery, and a 10-year warranty on all glazed units. After installation, we remain available for any aftercare advice, maintenance support and general assistance. Our aim is to ensure your door continues to perform and look its best for many years.

If you have more question don't hesitate to contact us

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