Cookie Policy - How We Use Cookies and Tracking Technologies

1. Introduction

This Cookie Policy explains how Sash Bespoke ("we", "us", or "our") uses cookies and similar tracking technologies on our website https://sashbespoke.co.uk when you visit our site or enquire about our bespoke timber sash windows and doors.

We are committed to being transparent about how we use these technologies and giving you control over your preferences. This policy should be read alongside our Privacy Policy, which provides more details about how we handle your personal information.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit and preferences, making your next visit easier and the site more useful to you.

We also use similar technologies such as:

Local Storage: Stores data locally in your browser, such as your cookie consent preferences
Web Beacons: Small images used by analytics services to track website usage
Script Tags: JavaScript code that enables tracking and analytics functionality

3. How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Operation: To ensure our website functions properly and securely
Analytics: To understand how visitors use our website and improve our services (requires your consent)
Preferences: To remember your cookie consent choices and other preferences

We do not currently use cookies for advertising or marketing purposes, though our cookie consent system includes this category for potential future use.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functionality and security features and cannot be disabled.

Cookie Name	Provider	Purpose	Duration
cookie-consent	sashbespoke.co.uk	Stores your cookie consent preferences	2 years
Session cookies	sashbespoke.co.uk	Maintain session state and security	Session only

4.2 Analytics Cookies

These cookies help us understand how visitors interact with our website. They are only set with your explicit consent via our cookie banner.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes unique users and sessions	2 years
_ga_*	Google Analytics	Maintains session state for GA4	2 years
_gid	Google Analytics	Distinguishes unique users (short-term)	24 hours

4.3 Marketing Cookies

We do not currently use marketing or advertising cookies. However, our cookie consent system includes this category in preparation for potential future use of remarketing or advertising technologies. If we introduce such cookies, we will update this policy and seek your explicit consent before activating them.

5. Third-Party Services

Some cookies on our website are set by third-party services that we use to enhance your experience:

Google Analytics 4 (analytics.google.com): Website analytics and performance tracking. You can learn more about Google's privacy practices in their Privacy Policy

We do not currently use embedded content (such as YouTube videos or Google Maps) that would set additional third-party cookies. If we add such content in the future, we will update this policy accordingly.

6. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

Session Cookies: Deleted when you close your browser. Used for essential website functionality.
Persistent Cookies: Remain on your device for a specified period. Our Google Analytics cookies last for 2 years, while your consent preferences are stored for 2 years to avoid repeatedly asking for your choices.

You can see the specific duration for each cookie in the tables above. Most cookies automatically expire after their set duration, but you can delete them manually through your browser settings at any time.

7. Cookie Consent

We use a cookie consent system that complies with the EU ePrivacy Directive (Cookie Law), GDPR, and UK PECR regulations. When you first visit our website, you'll see a cookie banner that allows you to:

Accept All: Consent to all cookie categories
Manage Preferences: Choose which categories to accept (necessary cookies are always enabled)
Reject Optional: Only allow necessary cookies required for basic website functionality

Your choices are stored locally in your browser using the "cookie-consent" cookie, which allows us to remember your preferences for future visits. You can change your cookie preferences at any time by clearing your consent cookie, which will cause the banner to reappear on your next visit.

Important: Analytics cookies (Google Analytics) are only loaded after you explicitly consent to the "Analytics" category. If you reject analytics cookies, no Google Analytics scripts will run, and no analytics data will be collected.

8. How to Control Cookies

You can control cookies through several methods:

8.1 Our Cookie Banner

The easiest way to manage your preferences is through our cookie consent banner. To change your preferences:

Clear your browser's cookies for our site (see browser instructions below)
Refresh the page — our cookie banner will reappear
Choose your new preferences

8.2 Browser Settings

You can also manage cookies directly through your browser settings:

Please note: Blocking or deleting cookies may affect your experience on our website. Some features may not work properly if you disable necessary cookies.

8.3 Google Analytics Opt-Out

You can also opt out of Google Analytics tracking specifically by installing the Google Analytics Opt-out Browser Add-on.

9. Your Rights

Under the EU ePrivacy Directive, GDPR, and UK data protection laws (PECR and UK GDPR), you have the following rights regarding cookies and tracking:

9.1 EU and UK Rights

Right to Free and Informed Consent: We obtain your explicit consent before setting non-essential cookies
Right to Withdraw Consent: You can withdraw your consent at any time by changing your cookie preferences or contacting us
Right to Information: You have the right to clear information about what cookies we use and how (provided in this policy)
Right to Object: You can object to the processing of your personal data for analytics purposes
Right to Data Portability: You can request a copy of any personal data collected through cookies

If you have concerns about our use of cookies or wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

If you're not satisfied with our response, you have the right to lodge a complaint with:

UK: Information Commissioner's Office (ICO) at ico.org.uk
EU: Your national data protection authority

10. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie usage, legal requirements, or business practices. When we make significant changes, we will:

Update the "Last updated" date at the top of this policy
Notify users through our website or email if the changes materially affect your rights
For significant changes to cookie usage, seek fresh consent through our cookie banner

We recommend reviewing this policy periodically to stay informed about how we use cookies.

11. Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your rights, please contact us:

Sash Bespoke

Cookie Policy Enquiries

Email: enquiries@sashbespoke.co.uk

Website: https://sashbespoke.co.uk

We aim to respond to all cookie-related enquiries within 30 days. For general business enquiries, please see our Privacy Policy or visit our main Contact page.